Title:

"Enterprise 2.0 - Using web 2.0 tools to improve collaboration and knowledge sharing in the enterprise."


Background:

Collaboration and Knowledge Sharing are concepts which we are hearing more and more about. Web 2.0 tools are bringing people together in new ways and providing platforms for sharing knowledge and improving collaboration within the enterprise. However, the adoption of these tools and methods are being prohibited by misunderstanding of purpose and lack of defined ROI for business cases.

In this dissertation I want to explore the processes for which web 2.0 can provide improved efficiency and new ways of capturing, storing and utilizing intellectual property. Furthermore, I want to show how these tools can become interactive knowledge repositories which can make this information available to more and more individuals within an organisation.

For me, the most important aspect of this is the sharing of information. Communication, collaboration and accessibility of the information are key to successful KM. I believe that the “freeing” of information (to make it visible and accessible to all), be it explicit (in documents, folders, intranets etc) or tacit (experts, experiences), allows an organisation to make best use of its intellectual capital. Some of the tools I am referring to are blogging, wiki’s, RSS, pod-casting, Intranet 2.0, social bookmarking (tagging) and many more.

Aim:

To explore the uses of web 2.0 tools within enterprises focusing on how they can improve collaboration and knowledge sharing.

Objectives:

1. Examine current communication and collaboration methods/tools.
2. Explore potential uses for web 2.0 tools.
3. Gauge the thoughts of Technology professionals on the use of web 2.0