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Using Wikis on the Intranet: The British Council Case Study

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Introduction


What is the case study about?
What is the organisation?
What are the technology issues?
Who are the principal actors?

Organisation


What is the nature of the organisation?
What is its history?
How is it structured?
How has it changed as a result of this innovation?


People


Who are the principal actors in detail?
What are their positions within the organisation?
What are their technical skills?
Is the target population for this case internal or external?


Technology


What technology was present before this project?
What level of technical expertise was available?
What new technology has been introduced?
How has the new technology effected the organisation?


Evaluation


How successful has the project been?
What new outcomes have been identified?
What worked well?
What did not work well?
What alternative approach could have been applied?



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